AT&[fucking]T

So, yesterday, Sunday, Oct 19, 2025, I bike past what I'll call the AT&T junction box for my neighborhood.

It's about a half mile from my house. 

It's kind of like a large kitchen cabinet mounted on a telephone pole and both its right and left doors are wide open, perfect for some miscreant to come along and mess with the wiring and how such is plugged into the countless receptacles in back, resulting in disconnecting the internet/phone service for many people, possibly including me.

I shut the doors but am unable to lock them. 

I call AT&T and laboriously navigate its oh-so-AI menu of options seeking to talk to a fucking human being for Chrissakes.

It's a lot of effort to try to do an otherwise simple good deed.

I get a robot lady by default who asks me to hold while they remotely check/troubleshoot my internet connection.

There is zero need for that.

I hang up and attempt to report this concern by chat.

I describe the issue by typing the info in, and the chat responds with something that is tantamount to replying, "Say what?" 

I abandon their fucking oh-so-AI chat and call again, and finally I get a human, explain the issue, and he says he'll patch me over to the people that can help.

Good! 

I get a recording that I had already had gotten previously, that they are closed and that their hours are essentially typical, day-time business hours.

I figure I'll try the next day, but then I decide to try one more time.

I get a human; I explain the issue, and he says he'll write up a work order.

Hallelujah! 

He said their repairers are booked up for the next day, Monday, but that likely this can be addressed on Tuesday. 

Today, Monday, I get a call about them coming to my house thinking I have an internet problem.

Dealing with the caller, I end up getting irate telling the clueless dood that this is a junction box issue and there is no problem at my house!

Fucking clueless AT&T!

Today, I take some duct tape and tape the doors shut to the box for one side of it was open again. 

Tuesday morning:

I get a phone call from the tech guy telling me he's heading to my place next. I tell him the internet at my place is fine, that I was trying to alert them to their unlocked junction box.

He acknowledges.

Then I get a robo-call telling me a tech is heading over. 

Heckuva job, AT&T! 

Later:

Job finally finished by the afternoon. Whew.